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    Work Skills for Professionals, Customer Service & Office Administration - EAL Employment

    The context for this course 22488VIC Certificate II in EAL (Employment) is on the work skills of professionals in customer service and office administration, the full list of units are listed below

    What will I learn?

    The world of work

    • The Australian workplace
    • Working in a digital world
    • Industry awareness
    • Occupational Health and Safety(OHS)
    • Work experience 

    Interacting with others

    • Communication for the Australian workplace
    • Teamwork in a diverse workplace

    Getting the work done

    • Skills for identifying and solving problems 
    • Skills for planning and organising 

    Job seeking support

    • Language skills for job seeking
    • Resumes and applications
    • Job interview skills

    Work placement:

    • Tools and resources to find work placement
    • Work placement of 2 weeks 

    How will I learn?

    The course will be offered in Mixed Mode Delivery

    • Online Learning, where the student studies remotely off campus using training materials that are provided online or correspondence by the Teacher/Trainer
    • Work placement

    For more information visit AMES Australia online service standards.

    • Courses and Units

      22488VIC Certificate II in EAL (Employment)

      Nominal Hours

      VU22358 Develop learning goals

      20

      VU22628 Participate in simple conversations and transactions for employment

      80

      VU22629 Read and write simple texts for employment

      80

      VU22630 Observe and report on activities in a workplace

      50

      VU22631 Prepare to work effectively in an Australian workplace

      50

      Electives

       

      VU22117 Develop job interview skills

      20

      VU22608 Explore transport options

      50

      BSBITU201 Produce simple word processed documents

      60
      Total course hours
      410

    Eligibility

    An intermediate level of English is required, however your English level will be assessed on application.

    Course duration

    14 Week Study online, 2 week work experience

    Course dates

    Course begins 28 Aug 2023 - Work placement dates: 30 Oct - 10 Nov - Close date: 17 Nov - Info session dates shared on expression of interest

    Locations

    Costs

    The fee is determined by your eligibility for Government funding. Click here for more information on applicable fees or contact AMES Australia to check your eligibility for a concession fee.

    How to Enrol

    Enquire to find out:

    • course dates
    • your eligibility
    • cost
    • arrange a time to have your English level assessed

    The course will be run subject to enrolment numbers.

    Register Interest

     

    This course can be taken under the Government Subsidised Funding Programs below:

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